We take great pride in our king cakes and each cake is packed for shipping the day it is baked to ensure freshness.

Standard delivery is next afternoon (from the day we ship it). 

Delays resulting from inclement weather are not covered.  Once a delivery has been attempted (a call tag left) delays resulting from setting up a second delivery attempt or pick-up are not covered.  We offer two options for delays resulting from the shipper 1) refund shipping charges if you wish to keep the cake or 2) cake reshipped if you wish to return the delayed cake.

If the cake is damaged in shipping, we will gladly process a damage claim.  Claims must be made within 5 days of receipt.  The shipping company may require that the damaged cake, box & all items included in package be picked up for inspection; so please do not discard the box, cake or any of its contents. 

Damage & unsuccessful deliveries are not common – ONLY 1 – 1.5 % claims are processed per season from all of the cakes that we ship.

No refunds are given for incomplete or wrong addresses.  If a cake is forwarded due to a wrong address, additional charges of $10 will apply.    

Packages left at the door – sometimes a shipper will leave the package at the door if they determine it is safe. 

Apartments, Condos, Military Bases, Dormitories, Hotels, Hospitals – shipments are usually directed to a complex office or receiving department which may result in delays.  We recommend letting the recipient know they will be receiving a package so they can be on the look-out for it.  No refunds are given due to this delay.

Deliveries to extended delivery areas are not guaranteed.

International deliveries are not guaranteed.

King Cakes are perishable food items and therefore cannot be returned.

Additional questions or problems may be directed to our shipping department and will be handled on individual basis according to our store policy.